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WooCommerce Freshdesk

EffectIO WooCommerce Freshdesk 1.1.28

$12.99 / year

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Help your customers request assistance with orders and receive quick answers with WooCommerce Freshdesk. Ease your processes! Version: 1.1.28

Released on: 2023-01-07

Single License

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WooCommerce Freshdesk helps you get a ticketing system in line, ease your processes and increase customer satisfaction.

Help your customers request assistance with orders and receive quick answers with this seamless integration between your WooCommerce store and Freshdesk. 

WooCommerce Freshdesk-  key features for your customers:

  • create tickets related to an order
  • never leave the website
  • view the list of active tickets directly on your “My Account” page

WooCommerce Freshdesk-  key features for store admins : 

  • Create a new ticket when viewing an order in the WordPress admin
  • Create a new ticket from a blog post comment, directly from the WordPress admin
  • Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk

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  1. dangelovska693 –

    Help your customers request assistance with orders and receive quick answers with this seamless integration between your WooCommerce store and Freshdesk.

    (0) (0)

    Something wrong with this post? Thanks for letting us know. If you can point us in the right direction...

  2. ivoklein05 –

    Helps increase customer’s satisfaction wih ticketing system in line and eases your processes.

    (0) (0)

    Something wrong with this post? Thanks for letting us know. If you can point us in the right direction...

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A Freshdesk integration plugin for WooCommerce.

*** WooCommerce Freshdesk Changelog ***

2023-01-03 - version 1.1.28
* Tweak - Updated plugin author.
* Tweak - Tested compatibility up to WC 7.3.
* Tweak - Tested compatibility up to WP 6.1.

2020-10-07 - version 1.1.27
* Tweak - WC 4.4 compatibility.

2020-08-19 - version 1.1.26
* Tweak - WordPress 5.5 compatibility.

2020-06-10 - version 1.1.25
* Tweak - WC 4.2 compatibility.

2020-05-12 - version 1.1.24
* Add - Forest plan in settings.
* Tweak - SSO shared settings as it is no longer supported for new Freshdesk accounts.

2020-04-29 - version 1.1.23
* Tweak - WC 4.1 compatibility.

2020-04-14 - version 1.1.22
* Tweak - Add a warning about logs usage to settings.

2020-03-04 - version 1.1.21
* Tweak - Remove legacy code.
* Tweak - WC 4.0 compatibility.

2020-01-13 - version 1.1.20
* Tweak - WC 3.9 compatibility.

2019-11-04
Full Changelog 
*** WooCommerce Freshdesk Changelog ***

2023-01-03 - version 1.1.28
* Tweak - Updated plugin author.
* Tweak - Tested compatibility up to WC 7.3.
* Tweak - Tested compatibility up to WP 6.1.

2020-10-07 - version 1.1.27
* Tweak - WC 4.4 compatibility.

2020-08-19 - version 1.1.26
* Tweak - WordPress 5.5 compatibility.

2020-06-10 - version 1.1.25
* Tweak - WC 4.2 compatibility.

2020-05-12 - version 1.1.24
* Add - Forest plan in settings.
* Tweak - SSO shared settings as it is no longer supported for new Freshdesk accounts.

2020-04-29 - version 1.1.23
* Tweak - WC 4.1 compatibility.

2020-04-14 - version 1.1.22
* Tweak - Add a warning about logs usage to settings.

2020-03-04 - version 1.1.21
* Tweak - Remove legacy code.
* Tweak - WC 4.0 compatibility.

2020-01-13 - version 1.1.20
* Tweak - WC 3.9 compatibility.

2019-11-04 - version 1.1.19
* Fix - Remove use of deprecated email_order_items_table function for WooCommerce 3.0+.
* Fix - Sanitize ticket form fields and remove slashes from Subject and Description.
* Fix - Remove use of deprecated $order->order_date property.
* Tweak - Fix language on Integration page.
* Fix   - Update postmakepot command to avoid errors when generating a POT file.
* Tweak - WC 3.8 compatibility.

2019-08-09 - version 1.1.18
* Tweak - WC tested up to 3.7

2019-04-16 - version 1.1.17
* Tweak - WC tested up to 3.6

2019-02-25 - version 1.1.16
* Fix    - Use logged in email address for tickets and not order email.

2018-10-11 - version 1.1.15
* Fix    - Update help text and pot file.
* Update - WC tested up to 3.5

2018-05-22 - version 1.1.14
* Fix    - No Formatting appearing in Freshdesk.
* Update - Privacy policy notification.
* Update - WC tested up to 3.4

2018-02-12 - version 1.1.13
* Fix - SSO login redirect breaks when site url mismatches home url.

2018-01-11 - version 1.1.12
* Fix - Use proper redirection URL for SSO.

2018-01-11 - version 1.1.11
* Fix - Allow the domain name as a host for proper redirection.

2017-11-24 - version 1.1.10
* Fix - Order details are garbled in Freshdesk tickets.

2017-10-30 - version 1.1.9
* Fix - Additional updates for SSO compatibility.

2017-08-02 - version 1.1.8
* Fix - WC3 Breaks Simple SSO feature of Freshdesk.

2016-10-25 - version 1.1.7
* Fix - Use API v2 for solutions/categories endpoint.
* Fix - PHP notices of missing arguments for solution category integration.
* Fix - Issue listing tickets from user with email containing symbols (e.g. '+').

2016-10-12 - version 1.1.6
* Fix - SSO login URL

2016-09-29 - version 1.1.5
* Update - API to v2.

2016-05-10 - version 1.1.4
* Fix SSO pre hash value by adding sso secret to the string.

2015-06-30 - version 1.1.3
* Added SSL verification to remote requests.
* Escaped templates.

2015-01-20 - version 1.1.2
* Added the `woocommerce_freshdesk_hide_my_support_tickets` filter.

2014-08-11 - version 1.1.1
* Added support for WooCommerce 2.2.

2014-08-03 - version 1.1.0
* Added Freshdesk form shortcode.
* Improved the ajax requests.

2014-07-31 - version 1.0.1
* Improved the Freshdesk URL for works with "Secure Connection using SSL" Freshdesk option.
* Added pot file for custom translations.

2014-05-27 - version 1.0.0
* First Release.

Testimonials

Benny O'Brien@benny_obie

The quick response from a friendly team member at @effectioshop honestly caught me off guard.
Nice work!


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Stuart Boyle@stuart_boyle

@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.


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