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WooCommerce Help Scout

EffectIO WooCommerce Help Scout 3.9.0

$12.99 / year

Agencies and Shop Creators Deals.

Connect your WooCommerce-powered online store to a Help Scout mailbox. Help your customers who request assistance with their orders. Version: 3.9.0

Released on: 2023-04-21

Single License

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Guaranteed premium quality since 2014.

Automatic Updates and Alternative Licensing Server available using the EffectIO Dashboard.If you need help installing the item we have a support desk!

WooCommerce Help Scout  enables you to stay in touch with your customers when it comes to their orders. With this seamless integration, you are able to start relevant conversations with your customers, using WooCommerce and Help Scout.

WooCommerce Help Scout – key features:

FOR THE STORE OWNER

  • Start a new conversation when viewing an order in the WordPress admin
  • Start a new conversation from a blog post comment, directly from the WordPress admin

FOR THE CUSTOMER

  • Quickly start a new conversation related to an order
  • View a list of active conversations, directly on your “My Account” screen

WooCommerce Help Scout integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.

 

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  1. One person found this helpful

    davidkurlev –

    With this seamless integration, you are able to start relevant conversations with your customers.

    (1) (0)

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A Help Scout integration plugin for WooCommerce.

*** WooCommerce Help Scout Changelog *** 
 
2023-04-17 - version 3.9.0
* Update: PLUGINS-1910 - Woo HPOS Compatibility Audit/Upgrade.

2023-04-11 - version 3.8.1
* Fix: PLUGINS-2015 - Fix wrong comparison operator.
* Fix: PLUGINS-2055 - Fix customers needs to revalidate every 2 days.

2023-02-06 - version 3.8.0
* PLUGINS-1990 - Woo Review Issues.

2022-08-22 - version 3.7.0
* PLUGINS-1727 - Resolve Authorisation validation issue.

2022-08-02 - version 3.6.0
* PLUGINS-1660 - Check and fix any compatibility issue with PHP Version 8+
* PLUGINS-1382 - Ensure token is refreshed and clean up comments.

2022-06-28 - version 3.5.0
* PLUGINS-1572 - Fix Subscriptions intermittent cron error.
* PLUGINS-1337 - Create a new endpoint to allow for Custom Widget.

2022-04-21 - version 3.4.1
* PLUGINS-1533 - Fix Notice errors in the plugin in 3.4 version.

2022-04-07 - version 3.4.0
*
Full Changelog 
*** WooCommerce Help Scout Changelog ***	 		    	      
       	     	  		 	     			 
2023-04-17 - version 3.9.0
* Update: PLUGINS-1910 - Woo HPOS Compatibility Audit/Upgrade.

2023-04-11 - version 3.8.1
* Fix: PLUGINS-2015 - Fix wrong comparison operator.
* Fix: PLUGINS-2055 - Fix customers needs to revalidate every 2 days.

2023-02-06 - version 3.8.0
* PLUGINS-1990 - Woo Review Issues.

2022-08-22 - version 3.7.0
* PLUGINS-1727 - Resolve Authorisation validation issue.

2022-08-02 - version 3.6.0
* PLUGINS-1660 - Check and fix any compatibility issue with PHP Version 8+
* PLUGINS-1382 - Ensure token is refreshed and clean up comments.

2022-06-28 - version 3.5.0
* PLUGINS-1572 - Fix Subscriptions intermittent cron error.
* PLUGINS-1337 - Create a new endpoint to allow for Custom Widget.

2022-04-21 - version 3.4.1
* PLUGINS-1533 - Fix Notice errors in the plugin in 3.4 version.

2022-04-07 - version 3.4.0
* PLUGINS-1453 - Fix fatal error which is causing subscriptions fail
* PLUGINS-1396 - Fix Notice errors
* PLUGINS-645 - Support other languages
* PLUGINS-1518 - Language fixes

2022-03-02 - version 3.3.0
* PLUGINS-997 - Fix various notice errors.
* PLUGINS-207 - Validation errors.
* PLUGINS-1241 - Add tab for ticket.
* PLUGINS-1192 - Add a filter to hide helpscout in customer order page.
* PLUGINS-381 - Cancel WooCommerce Subscriptions
* PLUGINS-379 - Refund WooCommerce Charges Inside Help Scout
* PLUGINS-1242 - Show conversation history on reply.
* PLUGINS-1293 - Code improvement.

2022-02-04 - version 3.2.0
* PLUGINS-1002 - Fix customer data not syncing on HelpScout mailbox.

2021-11-04 - version 3.1.0
* PLUGINS-1240 - Incorrect API credentials should display useful message.

2021-10-25 - version 3.0.0
* PLUGINS-869 - Removed duplicate “Create Conversation” button.
* PLUGINS-1118 - Fix saved credentials being deleted on plugin deactivation.
* PLUGINS-1161 - Speed improvement.
* PLUGINS-1201 - Fix validation error in sending email from order page.
* PLUGINS-461 - Fix not displaying correct error on order page.
* PLUGINS-1072 - File upload minor adjustments.

2021-05-11 - version 2.9.2
* PLUGINS-1017 - Fix file upload security issues

2021-03-25 - version 2.9.1
* PLUGINS-990 - Further Ajax adjustments.

2021-03-23 - version 2.9.0
* PLUGINS-990 - Ajax adjustment.

2021-03-18 - version 2.8.0
* PLUGINS-974 - jQuery update.

2021-02-01 - version 2.7.1
* PLUGINS-842 - Replace library (PCI Compliance check)

2021-01-21 - version 2.7.0
* PLUGINS-826 - Fix debug notices.

2020-10-30 - version 2.6.0
* PLUGINS-754 - Fix "Allow Access" button position
* PLUGINS-769 - Customers not getting created in Helpscout

2020-09-17 - version 2.5.0
* PLUGINS-500 Fixed error when submitting form on specific customers
* PLUGINS-505 Fixed Code Error
* PLUGINS-539 Fixed Support for Multiple Attachments
* PLUGINS-498 Fixed Subject isn't being displayed on support conversation tab
* PLUGINS-378 Syncing customers from woocommerce to helpscout

2020-05-26 - version 2.4.0
* PLUGINS-350 overriding conversations.php templates in theme file

2020-02-10 - version 2.3.0
* Refresh token api auth error fix.

2019-11-20 - version 2.2.0
* Fixed issue 'WP_Privacy_Data_Export_Requests_List_Table' with wordpress 5.3.

2019-09-25 - version 2.1.0
 * check_authorization_still_valid api 404 error fix

2019-06-04 - version 2.0.0
 * Update Help Scout API v2.0
 * Add Auth 2.0 authetication.
 * Update - WC tested up to 3.6

2018-09-26 - version 1.3.11
 * Update - WC tested up to 3.5

2018-09-11 - version 1.3.10
 * Fix - Ensure the form scripts load when using the [woocommerce_order_tracking] shortcode.
 * Update - Help text on settings page.

2018-05-23 - version 1.3.9
 * Update - WC tested up to 3.4
 * Add - GDPR privacy

2018-03-29 - version 1.3.8
 * Tweak - Introduce `woocommerce_help_scout_customer_data` filter to allow customers to change customer data.
 * Fix - Issue with different Email Address on Orders, rely on account email if available.

2018-02-09 - version 1.3.7
 * Fix - Use billing phone correctly.

2017-12-14 - version 1.3.6
 * Update - Bump tested to version to 3.3

2017-11-27 - version 1.3.5
 * Fix - Remove non existing shipping email.

2017-07-05 - version 1.3.4
 * Fix - Ensures the formatting is sent through correctly when adding a new ticket to Help Scout.

2017-04-18 - version 1.3.3
* Fix - Additional updates for WC 3.0 compatibility.

2017-04-03 - version 1.3.2
* Tweak - Remove deprecated WooCommerce functions.
* Fix - Update for WC 3.0 compatibility.

2016-08-20 - version 1.3.1
* Fix - Notice when creating support conversation.

2016-08-13 - version 1.3.0
* Tweak - Moved "My Support Conversations" into its own endpoint and added tabbed menu item for it in My Account page.
* Tweak - Make templates for front end (conversations, create conversation, and shortcodes) overridable like WooCommerce core templates.
* Tweak - Add auto reply request by default. Filter is added to opt out.
* Tweak - Error when site's timezone is set to UTC offset.

2016-02-28 - version 1.2.2
* Fixed some strings were not translatable.
* Fixed date in 'My Support Conversations' list that were not in site timezone.
* Fixed error message, which is now displayed more useful, when creating conversation from 'Get Help'.

2016-01-14 - version 1.2.1
* Update for WooCommerce 2.5. Removed calls to deprecated functions woocommerce_get_page_id and woocommerce_date_format
* Some code cleanup

2015-09-21 - version 1.2.0
 * Created `[wc_help_scout_form]` shortcode.
 * Improved the conversation table when using the Storefront theme.

2015-07-25 - version 1.1.4
 * Fixed issue displaying private messages in Help Scout

2015-06-30 - version 1.1.3
 * Added SSL verification to remote requests.
 * Escaped templates.

2015-03-16 - version 1.1.2
 * Fixed typos in actions names.
 * Deprecated the `woocommerce_help_scount_conversation_form_description` in favor to `woocommerce_help_scout_conversation_form_description`.
 * Deprecated the `woocommerce_help_scount_conversation_form_start` in favor to `woocommerce_help_scout_conversation_form_start`.
 * Deprecated the `woocommerce_help_scount_conversation_form` in favor to `woocommerce_help_scout_conversation_form`.
 * Deprecated the `woocommerce_help_scount_conversation_form_end` in favor to `woocommerce_help_scout_conversation_form_end`.
 * Deprecated the `woocommerce_help_scount_conversation_admin_form_start` in favor to `woocommerce_help_scout_conversation_admin_form_start`.
 * Deprecated the `woocommerce_help_scount_conversation_admin_form` in favor to `woocommerce_help_scout_conversation_admin_form`.
 * Deprecated the `woocommerce_help_scount_conversation_admin_form_end` in favor to `woocommerce_help_scout_conversation_admin_form_end`.

2015-01-13 - version 1.1.1
 * Remove slashes when create or query conversations.

2014-11-09 - version 1.1.0
 * Added support for get data from non registered customers on Help Scout App.

2014-08-26 - version 1.0.4
 * Excluded drafts from customer conversations list.

2014-07-11 - version 1.0.3
 * Added support for WooCommerce 2.2
 * Improved the plugin options descriptions

2014-07-31 - version 1.0.2
 * Added method to get the first name and last name from non users before creating a conversation in Help Scout.

2014-06-17 - version 1.0.1
 * Improvements in integration with WooCommerce App in Help Scout
 * Removed extra slashes when create a conversation
 * Created a default .pot file

2014-05-27 - version 1.0.0
 * First Release.

Testimonials

Benny O'Brien@benny_obie

The quick response from a friendly team member at @effectioshop honestly caught me off guard.
Nice work!


12See Benny O'Brien's other Tweets

Stuart Boyle@stuart_boyle

@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.


8See Stuart Boyle's other Tweets

More than 22000 Users from 180 Countries joined since 2014

How It Works

Instead of charging you a huge amount in the beginning, we become your “partners”. If your shop grows, you will stay as a member. We are here to help you obtain exactly that. Sell more and build a successful online store.

All plugins here are GPL in nature, so we improved their codebase and made it simpler for you to get results by using them. Installation and updates are now a breeze thanks to our EffectIO Dashboard.

EffectIO Dashboard is small and loads super fast, with almost no impact on your site speed. And because it blocks ads and notifications, it actually speeds it up.

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Even though the code is mostly the same as for other vendors, we offer you a free tool to simplify site management and security for you.

EffectIO Dashboard helps you update and license all plugins and themes at the push of a button. Build your first shop or improve an existing one. In either case, this Free Plugin Manager offers hassle-free updates for premium plugins, secured and all in one place. 

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All items are working and are thoroughly tested. They have no limitations of features. If the items have errors and we cannot help you fix them, we give you the money back.

We believe that the entire ecosystem can be confusing and expensive. Hence, we offer freelancers, small business owners and agencies a low-cost monthly fee in order to stop worrying about investing a large amount of money in the beginning. If you make money with your shop you will surely see the value of our subscription in the long run.

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